Question 1

Can I track my order?

Accepted Answer

Yes, once you have ordered your item you will receive a tracking code via the email you provided at checkout.

Question 2

I wish to change my order, how do I do that?"

Accepted Answer

You cannot change an order that has already been shipped. For more information look at our shipping and returns policy.
 
To change an order that has not yet been shipped contact us as soon as possible. We will be able to refund you your money in full and/or change your order to the item you wanted.

Question 3

Which countries do you ship to?

Accepted Answer

We currently only ship inside of the UK. Eventually we will be expanding this.

Question 4

What is your return policy?

Accepted Answer

Return policy(javascript:void(0))

Question 5

How do I contact you?

Accepted Answer

You can contact us at otakuworldderby@gmail.com or DM us through Facebook/Instagram.

Question not been answered? Please send your question to general@otakuworld.co.uk

Question not been answered?

Please send your question to general@otakuworld.co.uk